Terms

TERMS AND CONDITIONS

 

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Service Terms and Conditions 

In these Terms & Conditions, “we” means Goldfinch’s Dry Cleaners of Lewes and “you” means you – our wonderful customer.

 

PAYMENT

We accept payment via: Cash, Cheque, Credit / Debit card and BACS

All prices include VAT

Goldfinch’s Dry Cleaners reserves the right to change prices at any time without notice 

Payment needs to be made to us in full before we can release items back to you

We reserve the right to suspend servicing you if old orders remain unpaid

 

DROPPING OFF ITEMS

You will be given a till ticket. Check the ticket order as count and description is final.

If you believe the depreciated value of your garment/item exceeds 10 times our service charge, please declare the value. In which case the garment/item will be serviced at 1/10th of the declared value of the item.

We will require a completed and signed Customer Consent Form to authorise the processing of any item that we consider a risk. We may also request this form to be completed for processing – curtains, rugs, leather and suede, wedding/ beaded/evening dresses, and or other household or non-clothing items.

 

COLLECTING ITEMS

Lost tickets will require photo ID or credit/debit card.

Check your order is complete in the shop, no liability for missing items will be accepted once you leave.

Uncollected items may be disposed of after 1 year. We will not be held liable for any loss that you may suffer in such an event.

 

 

GENERAL EXCLUSIONS

Sorry but we cannot be liable for:

Any item which suffers colour loss / shrinkage/ damage, during the cleaning process, whereby the manufacturer’s care label instructions have been adhered to

Any feather / down filled item

Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars and inner linings.

Any item which is damaged by any accessory on that item

In the event that any garment / item is lost / damaged by us and is part of a set E.G. two piece suit / furnishings / curtains / upholstery / laundry, We will only compensate for that lost / damaged item that is documented on the customers ticket. We will not compensate for retrospective value of set loss / damage.

Any item that does not show cleaning instructions

Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process

Any item with faulty adhesives or interfacing which leave a mark after cleaning

Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process

Curtains, blinds (venetian, roman) – For the avoidance of doubt we are not responsible for the following:

Glued-on trims – many adhesives will not withstand the solvents used in cleaning, especially if affected by exposure to light or if more than one year old

Tassels – these may have been weakened by the effects of light

Tie-backs – many of these are not designed to be dry-cleaned. Some are stiffened with plastic liners and often glued during make-up for ease of manufacture

Weights in the bottoms of curtains – these can be small, round, lead weights or chains that can cause untold damage during cleaning as they are smashed against the cage sides during the tumbling action. Customers must remove if possible.

Swags and tails – these are often cut on the cross (bias) to aid the drape. They can be pulled out of shape during cleaning.

Silver and gold painted designs – most pigments only adhere lightly to the surface of the fabric and can be lost during cleaning. Some may survive the first or second clean, but loss can be progressive over each clean, depending on the amount of mechanical action they are subjected to. Please be aware we are not responsible for this loss

Flocked velvet may change in nature and become hardened

Watermarks contained within the fabric – May not be possible to be removed during cleaning

Old or Poor Stitching – May loosen during cleaning

Weakened Fabric as a result of ultra violet light exposure – May only be noticeable after they are taken down. Weak fabric may be damaged during cleaning

Shrinkage – In the cleaning process may be up to 10%. Stretching post-cleaning may restore some of this length, but they may relax over time.

(k) Household items (duvets, bedspreads, upholstery covers), leather and suede items

(l) Please note that adhesives, defects and faults which were previously camouflaged in manufacture may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or stretching techniques employed by the manufacturer. These items may “age” after cleaning. All items are therefore only accepted by us for cleaning at your own risk.


CUSTOMER SERVICE

If you are unhappy with our service, please raise this issue with the branch .  Official complaints should be submitted in writing within 48 hours.

 

CLAIMS

Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item as determined by the International Fair Claims Guide. (This can be located at drycleaningcomplaints.com)

We will not be liable for any item(s) not collected more than 3 months after dropping-off such item(s) with us.

Any claim settled by us will be on condition that it is accepted by you as full and final settlement

We will not be liable for any damage which is not related to or caused by the cleaning process

We will not be liable for any claim which is excluded under the General Exclusions paragraph above or if you haven’t followed the process for making a claim under the Customer Service paragraph above

We follow the Textile Service Association (TSA) industry guidelines for fair compensation. From these guidelines we would potentially compensate you once liability is proven by us, only once the age, original value and proof of purchase from you is clearly established. We do not replace old for new and therefore need to establish the age, state and condition of the item(s) prior to any compensation being paid out. We will apply a depreciated value to the item(s) as set out by the TSA guidelines.

If there is doubt as to the cause of damage to any item then an independent third party will be appointed by the Laundry Technology Centre. The result of such analysis will be final and will form the basis for any compensation due. The costs of any such analysis shall be paid for by the party which the Laundry Technology Centre determines is liable.


SERVICE WASHES

We will not be liable for damage to Items as we wash by the load and do not inspect the care labels of each garment. All service washes are cleaned as a single unit as such you are responsible for separating colours from lights, we will not accept liability for colour run in the load, shrinking, fading, or otherwise becoming altered or becoming worn out by the normal wash-and-dry laundry processes. Please be sure of your load before drop off as the entire load is cleaned together. Laundry Items are tagged by the load and not individually tagged. Therefore, We cannot accept any liability for missing Items.


OTHER

We reserve the right to amend these Terms & Conditions without notice. New Terms & Conditions will be made available in our shops and on our web site.

 

These Terms & Conditions do not affect your statutory rights.